Frequently Asked Questions

QUESTION: How do I do this? How do I look into booking a party?
ANSWER: Use our “Check Availability/Book Now” page and send in your date time and we’ll respond letting you know if it is available. Just confirm and pay and you’re all set!

QUESTION: Do I have to pay for the party in advance?
ANSWER: Our reservations go quickly. In order to hold your booking date, you must confirm with $100 deposit on line within 48 hours of when your booking request is confirmed. Your balance is due 5 days before your party.

QUESTION: What is your refund and cancellation policy?
ANSWER: Please see our cancellation policy under our policies page. 

QUESTION: Can I book additional hours on the day of the event?
ANSWER: Additional hours may be booked, or an event may be extended, as long as it doesn’t pose a conflict with the previously scheduled events. Extended time would have to pay approved by game coach and paid for prior to the final 30 minutes of the party.

QUESTION: How do I know the trailer can come to my house?
ANSWER: Our drivers are excellent and can go nearly anywhere. As long as your driveway or street isn’t a very sharp hill, we can come. Otherwise, you can divert us to a nearby park, church or parking lot! We need up to 55 feet of cleared space (fairly flat).

QUESTION: Do you require an electrical outlet to “plug-in?”
ANSWER: No, Game Box Express is self-powered by an – board generator.

QUESTION: Is there an age limit?
ANSWER: Game Box Express appeals to all ages. However, we do recommend that participants be able to read and follow directions. Our suggested minimum age is 6 years old. Players under 6 are welcome but must be accompanied by one adult at all times.

QUESTION: Will the kids know what to do?
ANSWER: That’s why we bring our Game Coach! He helps the kids along, inspires and instructs. We make sure it’s the party of the year!

QUESTION: Should I be concerned about the types of games for kids?
ANSWER: Upon booking your party, please let us know your concerns and we will address them on an individual basis and will make inappropriate games unavailable.

QUESTION: Are there games for girls?
ANSWER: YES! Just Dance is one of our most popular games, especially with girls, of all ages. While most games don’t necessarily target any group of people specifically, we have found that girls also enjoy Mario Kart, Racing Games, Super Mario, Minecraft and Super Smash Bros. We find that our teen ladies enjoy the action games just as much as the guys.

QUESTION: Are Video Game Parties good for adults too?
ANSWER: Of course! Video Game Parties are fun for adults and kids alike. Gamers come in all shapes and sizes. Boys, Girls, and Adults are welcome at Game Box Express!

QUESTION: What about bad weather?
ANSWER: We come rain, shine, temps below freezing or over 100 degrees — we are climate controlled! As long as it is safe for us to drive.

QUESTION: What time should I make the party?
ANSWER: We suggest that you tell your guests that the party is one hour or half-hour before our arrival time — that way they eat first and they all see the grand arrival of our mobile video game theater!

QUESTION: What time will you arrive?
ANSWER: We will arrive 15-20 minutes prior to the event in order to set-up and rest assured, our door will be open for your guests by the start of your party time!

QUESTION: What if too many people show up to the party? Is there an extra charge?
ANSWER: No, our parties do not have a limit, but only 28 people can play at one time, weather permitting. For school, church, non-profit, corporate parties and reunions, we can rotate guests through… with our stadium seating and outside TV’s there’s room for everybody!

QUESTION: Do I request certain games? Can we bring our own games?
ANSWER: We always bring the full game library to every event and your Game Coach will evaluate your needs to make your event successful. You can certainly bring your own games, should you choose to do so, but in most cases the games have to be downloaded to the system to work.

QUESTION: Do I tip the Game Coach?
ANSWER: The Game Coach is there to make sure that your group is making the most of our high-tech fun. He/she tutors, inspires and entertains. Tipping for service is a great idea, but not required.

QUESTION: Can you have food and/or beverages inside the gaming theatre?
ANSWER: NO, food and/or beverages are not allowed inside, due to the sensitive nature of the equipment. However, a food and/or beverage table may be set up outside as long as it’s a distance of 8 feet or more from the gaming theater.

QUESTION: How do the invitations work?
ANSWER: We no longer offer invitations but if you want an invite to send out you may send us and email and if time permits we will offer that service for an additional fee.

QUESTION: What type of fundraising can Game Box Express do?
ANSWER: If a school, church or non-profit hands out our flyer and a party is booked as a result, the organization receives $20 cash back for fundraising. We will print the half-page, full color flyers and drop them off; all you have to do is distribute them! No cost, no risk, no selling cookie dough! You can even do an e-mail blast! We can also raise funds by being part of a “kid’s zone” at a large event and either sale tickets to play in the Mobile Game Theater or accepting a wristband or tickets for timed play.  Depending on the arrangement, either a percentage goes back to the organization or 100% goes back, if the Mobile Game Theater has been hired in advance.

If you have another creative fundraising idea? Contact us and we’ll let you know if we can service your request.



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